Privacy Policy
About this policy
This Privacy Policy explains how McCooke Group Ltd collects, uses and protects personal data when you visit our website, contact us or use our services.
McCooke Group Ltd is a company registered in England and Wales. Registered office: 20–22 Wenlock Road, London, N1 7GU.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
McCooke Group Ltd 20–22 Wenlock Road London, N1 7GU Email: info@mccookegroup.com
Scope of this policy
This Privacy Policy applies to visitors to our website, prospective clients who contact us, clients using our client portal, and individuals communicating with us in a business capacity.
Our services are provided on a business-to-business basis only. We do not knowingly collect personal data from anyone under the age of 18.
Personal data we collect
Information you provide to us Name, business name, job title, email address, telephone number, billing and payment details, and communications sent to us.
Usage and technical data When you visit our website, we may collect IP address, browser type and version, pages visited, date and time of visits, and device and usage information.
Client portal data When using our client portal, we may process account information, submitted requests and files, communications and feedback, and activity and usage data.
How we use your data
We use personal data to provide and manage our services, operate and administer client accounts, process payments and subscriptions, communicate with clients and prospects, provide customer support, improve our website and services, send marketing communications where permitted, and comply with legal and regulatory obligations.
Legal basis for processing
Contractual necessity — where processing is required to provide services. Legitimate interests — to operate, improve and grow our business. Consent — for marketing communications where required. Legal obligation — where required by law.
Marketing communications
We may send marketing communications including updates, announcements and insights relevant to our services. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly. Transactional and service-related communications will continue where necessary to provide our services.
Cookies and tracking
Our website may use cookies and similar technologies to ensure basic functionality and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Service providers and third parties
We use trusted third-party service providers to support our operations. These providers only process personal data on our behalf and under appropriate data protection obligations. Providers we use include payment processing, email marketing, CRM, website analytics and file storage services.
International data transfers
Some of our service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and contractual requirements. When data is no longer required, it is securely deleted or anonymised.
Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. No method of transmission or storage is completely secure and we cannot guarantee absolute security.
Your data protection rights
Under UK GDPR you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, request restriction of processing, request data portability, and withdraw consent where applicable.
To exercise your rights, please contact us at info@mccookegroup.com. We may need to verify your identity before responding.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Third-party links
Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the Last updated date will be revised accordingly. Continued use of our services constitutes acceptance of the updated policy.
Contact us
McCooke Group Ltd Email: info@mccookegroup.com