This Privacy Policy explains how McCooke Group Ltd (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website, contact us, or use our services.

McCooke Group Ltd is a company registered in England and Wales with its registered office at 20–22 Wenlock Road, London, N1 7GU.

By using our website, client portal or services, you acknowledge that you have read and understood this Privacy Policy.

1. Data controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

McCooke Group Ltd
20–22 Wenlock Road
London, N1 7GU
Email: info@mccookegroup.com

2. Scope of this policy

This Privacy Policy applies to:

Visitors to our website

Prospective clients who contact us

Clients using our client portal

Individuals communicating with us in a business capacity

Our services are provided on a business-to-business basis only. We do not knowingly collect personal data from anyone under the age of 18.

3. Personal data we collect

We may collect and process the following types of personal data:

a) Information you provide to us

This may include:

Name

Business name

Job title

Email address

Telephone number

Billing and payment details

Communications sent to us

b) Usage and technical data

When you visit our website, we may collect:

IP address

Browser type and version

Pages visited

Date and time of visits

Device and usage information

c) Client portal data

When using our client portal, we may process:

Account information

Submitted requests and files

Communications and feedback

Activity and usage data

4. How we use your data

We use personal data for the following purposes:

To provide and manage our services

To operate and administer client accounts

To process payments and subscriptions

To communicate with clients and prospects

To provide customer support

To improve our website, services and delivery

To send marketing communications where permitted

To comply with legal and regulatory obligations

5. Legal basis for processing

We process personal data under the following legal bases:

Contractual necessity – where processing is required to provide services

Legitimate interests – to operate, improve and grow our business

Consent – for marketing communications where required

Legal obligation – where required by law

6. Marketing communications

We may send marketing communications, including updates, announcements and insights relevant to our services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Transactional and service-related communications will continue where necessary to provide our services.

7. Cookies and tracking

Our website may use cookies and similar technologies to ensure basic functionality and understand how visitors use our site.

We currently reference cookies at a general level only. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Service providers and third parties

We use trusted third-party service providers to support our operations, including:

ManyRequests – client portal and request management

Stripe – payment processing

HubSpot / Mailchimp – email marketing and CRM

Google Analytics – website analytics

Dropbox / Google Drive – file storage and sharing

These providers only process personal data on our behalf and under appropriate data protection obligations.

9. International data transfers

Some of our service providers may process data outside the UK or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to ensure your data remains protected.

10. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and contractual requirements.

When data is no longer required, it is securely deleted or anonymised.

11. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your data protection rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to processing

Request restriction of processing

Request data portability

Withdraw consent where applicable

To exercise your rights, please contact us at info@mccookegroup.com

We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Third-party links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Continued use of our services constitutes acceptance of the updated policy.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

McCooke Group Ltd
Email: info@mccookegroup.com